Thomas Cook Group Plc and various of its associated UK
entities have entered Compulsory Liquidation and are now under the control of
the Official Receiver.
The UK business has ceased trading with immediate
effect.
A dedicated support service is being provided by The
Civil Aviation Authority to assist customers currently overseas and those in
the UK with future bookings.
Please visit:
thomascook.caa.co.uk and https://www.abta.com/news/thomas-cook-group
for further information.
BOOKINGS
WHERE TRAVEL HAS NOT YET TAKEN PLACE:
BOOKINGS
FOR THOMAS COOK HOLIDAYS ORGANISED BY THOMAS COOK TOUR OPERATIONS LTD (ATOL
1179, ABTA V6896)
Most
Thomas Cook holiday bookings (including those sold under the brands, Thomas
Cook Signature, Airtours and Manos), included flights
and were ATOL protected packages.If
the package included flights with Thomas Cook Airlines, the package has been
cancelled and you should refer to the ATOL website: www.caa.co.uk to
make a claim.
If
the package included flights with another airline you may contact the airline
directly to see if the flights are available to use, however the other travel
services (hotel, transfers etc.) will have been cancelled.Visit www.caa.co.uk for more details.
If
you had booked a package without flights, or you have booked single travel
elements (e.g. just an hotel), please refer to the ABTA website for further
information www.abta.com
ONLINE
BOOKINGS WITH THOMASCOOK.COM (& AIRTOURS.CO.UK)
The
company that operated the website at www.thomascook.com was Thomas Cook Retail Limited (ABTA number
J8601)
Thomascook.com
mainly traded as a retail travel agent for Thomas Cook package holidays - if
your booking was a Thomas Cook package holiday, please see the section above.
Thomascook.com
also acted as booking agent for holidays and other travel arrangements supplied
by companies that are not part of the Thomas Cook group. Please see the section below titled "BOOKINGS
WITH ANOTHER OPERATOR".
BOOKINGS
MADE WITH THOMAS COOK STORES
The
company that operated the Thomas Cook travel agency stores was TCCT Retail
Limited (head office ABTA number L8164)
Thomas
Cook stores acted as booking agent for Thomas Cook package holidays - if your
booking was a Thomas Cook package holiday, please see the section above
("BOOKINGS FOR THOMAS COOK HOLIDAYS").Thomas Cook stores also act as booking agent for holidays and other
travel arrangements supplied by companies that are not part of the Thomas Cook
group.Please see the section below
titled "BOOKINGS WITH ANOTHER OPERATOR" BOOKINGS
WITH ANOTHER OPERATOR. IF
YOU BOOKED A PACKAGE HOLIDAY THROUGH THOMASCOOK.COM OR A THOMAS COOK STORE, AND
THAT HOLIDAY IS NOT A THOMAS COOK TOUR OPERATIONS HOLIDAY, YOU WILL NEED
TO CONTACT THE RELEVANT TOUR OPERATOR. For
online bookings, this will have included cruises booked with cruise operators,
and city breaks and hotels booked through Expedia
Inc. IN
ALL CASES YOU WILL NEED TO CONTACT THE SUPPLIER NAMED ON YOUR PAPERWORK.(IF YOUR SUPPLIER WAS ATOL PROTECTED AND YOU
RECEIVED AN ATOL CERTIFICATE, REFER TO THE SECTION "WHO IS PROTECTING YOUR
TRIP"). THE SUPPLIER SHOULD BE ABLE TO CONFIRM THAT YOUR BOOKING WILL PROCEED
AS NORMAL.